Global Economic Centre of Gravity

Juergen is one of the very few people, I really mean, VERY FEW, people that understand both airlines and airports.

A Wake-Up Call

Frankfurt Airport at night
Frankfurt Airport at night

If you ask yourself, why Germany and Europe and their Aviation Industry stumbles behind on a global scale, ask our politicians! Ask them why new airports are being built in Turkey (+150 Mio. passengers) and Dubai (+160 Mio. passengers), triple the capacities of Frankfurt (56 Mio. passengers), more than double that of London-Heathrow (70 Mio. passengers). Each! More even than all London Airports together have – and they operate at their limits, new expansion stalled in bureaucracies. And ask them, why German Airlines go bankrupt (Augsburg Airways, Cirrus Airlines, Contact Air, OLT, …), struggle to survive (Lufthansa) or are already steered by Arabs (i.e. Air Berlin, Darwin Airline) … Our answers? “Air Passenger Duty“, night curfews, stop of 3rd runway in Munich (instead of Transrapid), Capital Airport disaster in Berlin, etc., etc.
There was a time, when German Lufthansa was the measure of all things. Without Lufthansa, i.e. the Boeing 737 would never have been build, nor become the most successful airplane type of all times.

Emirates A380 Hub Dubai
Emirates A380 Hub Dubai

Today the big shots are called by the Arab airlines, Emirates wiht 39 Airbus A380 just ordered another 140 of that mega-airplane, their fleet of 200 aircraft triples with more than 400 new aircraft on order. And Lufthansa’s Star Alliance partner Turkish Airlines doubles the fleet, adding almost 200 to the existing 200. And as mentioned, Istanbul gets another airport (they have two already) for another 150 million passengers, three times as many as Frankfurt manages today.
Lufthansas order list may look similar, but most of the aircraft needs to replace older generation “gas hogs”. And with 10 A380 and another four on order, with 29 747 with just 10 new on order, Lufthansa is in no position to play in the same league as an Emirates.

Germany Purchasing Power vs. Airports
Germany Purchasing Power vs. Airports 2016 [updated 2016]
What many oversee is the commercial impact of aviation. As I show for many years now the correlation of economic centres in relation to airports and their size, there is simply also a historic development giving a warning example.

As Carthage and Rome have been the centre of the world in there time, as was Genoa (Columbus) or Bombay. Always the metropolises where strategically located at trade routes. And as shipping (the one on the water) got competition by rail, street and aviation, developments in aircraft construction shot airports like Shannon or Anchorage into the insignificance of history.

train-vs-planeMy former boss compared this with the old American railroad tycoons. Their self-conception was to build rail tracks and operate large iron horses, not the mass transport of people and goods. As the first aircraft were developed, they belittled these developments. As the World Wide Web developed, Microsoft belittled this development and to date limps reactively behind current developments (the Windows 8 Apps are simply uncompetitive compared to their Apple paragons).

Merkel-PutinAnd currently, the politicians of the “industry nations” miss to set the right tracks for the future. Would Moscow get the Russian corruption in check, no politicians would dare to challenge the authoritarian regime of this resource rich country. Just as they handle China with velvet gloves, knowing exactly that money rules the world and in the end, if they want to “profit” from the business, they dodge their high moral and ethics first… And aviation is simply a punching ball for them, screaming “noise” and “pollution”, no matter the major, largely unsubsidized developments in quieter and fuel efficient aircraft… Yeah, don’t think, just hit’em and milk’em!
For aviation, it is finally about moving people and goods from A to B (as efficiently as possible). And who believes the thousands of aircraft seats ordered in the Middle East would fly empty… Where does the traffic flow? Minimum growth in Europe. A graph by the CEO of Turkish Airlines given when he took seat of chairman of the European Airline Association AEA pinpoints it:

global economic centre of gravity 1971-2031

At the same time Lufthansa impairs it’s cooperation with Star Alliance Partner Turkish Airlines, with the reasoning that they would “unfairly” pull longhaul passengers to their hub in Istanbul. “Obstinacy” you call that I think. Because factually, in the current political sludge and struggle for survival, Lufthansa has nothing substantial to counter such developments

Cash cow - milked dry
Cash cow – milked dry

Aviation in Europe: Lufthansa and Air Berlin have rested too long on their successes, Western politicians simply understand aviation as a milk cow they can drain, ignoring the negative repercussions to commerce of their decisions against aviation development. Even Ryanir “stumbles” and frantically tries to reshape the own, aggressive business model, replacing it in fact with a core-different business model. If that will succeed? I doubt it.

Feeder for the Hub (FRA)
Feeder for the Hub (FRA)

My expectations: One global hub will remain in Europe. With Easyjet and current focus by Norwegian, London has a good chance, if they get their capacity problems managed. London isn’t dependent on the drip of British Airways as are Frankfurt (Lufthansa) or Paris (Air France), being tied to these airling operators for the better or worse.
Passengers from or to Europe then will fly with regional feeder services into the real global hubs in Moscow, Istanbul, Abu Dhabi or Dubai. As a hub to South America Portugal could position itself, but also Madrid and Morocco (outside the EU) are showing ambitions, a prophecy being rather risky there.

The traffic and commerce streams are changing. And I have concerns about the ability of the industry nations politicians to realize that the world suddenly bypasses them. And when they wake up, it will simply be too late.

Food for Thought
Comments welcome
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Always Online – the Smartphone Revolution

Juergen is one of the very few people, I really mean, VERY FEW, people that understand both airlines and airports.

How the smart phone changes my life – and will change yours if it hasn’t already…

First a quick review, how I got “addicted”… First Yulia “fried” the mobile phone that she brought from Russia. 2009, being the year the first real “smart phone”, the iPhone 3(GS), hit the German market, it was virtually impossible to get any other “smart phone” that would allow us to install and use the phone to write Cyrillic SMS – a must have for my wife. So I had the choice to order a phone from Russia – or get her an iPhone…

As she got the iPhone, I “inherited” her iPod (1st gen.) and started to use it. To read e-Books, to hear music, to go online and quickly check things, to do many things. One of the short-comings of that iPod was the missing camera, so I could Skype, but I could make no video calls at that. So getting the opportunity, I got myself upgraded to the (at the time brand-new) iPod 4th generation and started using Skype and do again many more things with it… No, I did not take an iPhone as – at the time – I had a dual-SIM-phone and appreciated the ability to have one phone for business and private. One major disadvantage remained – I needed WLAN to use online (= smart) functions… So when iPhone 4S came out, I had waited for iPhone 5 but decided to wait no longer… So here I was… Having predicted always onlineback in 2004 at my annual ASRA presentation about e-Commerce-trends, I finally am…

c't Schlagseite 1/2003
Always Online: New Device found: Airbus A320 – Installing

Another issue I mentioned in the last years was the evolution of RFID (Radio Frequency Identification), which is virtually the same as the NFC (Near Field Communication) that is expected to be part of the next smartphone generation. A sender transmits a signal that triggers the “passive” RFID chip. “Powered” by the radio waves, the otherwise “passive” RFID chip (where NFC may use “own” power) returns a given code, that can be used to identify the passport or ticket number, the suitcase’s ID, the frequent flyer number …

c't Schlagseite 15/2005
Dear valued customer! The RFID chip in your tampon reports to be filled to the brim. Fantastic offers on tampons in the next aisle, shelf 7…

Receiving that RFID it is the server to be able to use and interpret these short codes. Following the Security by Obscurity-idea, such solutions increase the security, by removing unnecessary (and time-consuming) “checks”, bothering the passengers today.

One of the new apps (smart phone programs) I got was Barcoo, giving me information about products I saw in the store, identified by its barcode I scan with the inbuilt camera. And one of the more recent trends is the QR-code (Quick Response), the “next generation barcode”. Different from the good old barcode, the QR-code has the ability to contain more complex information, it can give you a simple URL (internet address), a vCard (virtual business card), event information (calendar data), WLAN access information, … Many, many possibilities! All you need is a smart phone, maybe a small “app” (application, a program) to interpret the QR code. To create one, go online, there are tons of generators around, many are free to use. Abusing the high quality error correction being part of the QR-code, you can even add a logo or icon to personalize it (which the scanner interprets as “faulty data”):

SocialSample

Same principle as QR-code, just one reference area in the center
Same principle as QR-code, just one reference area in the center

So airlines us QR-codes to manage check-in-data and get you your “online boarding pass”. They will use RFID and NFC to identify your suitcase, to identify your passport and it’s “public” data, check you in automatically, enable the lounge access and charge you directly and automatically over your phone in case you are not entitled for free access. A sticker at the entrance provides you with the current (changing) access code to enter the free WiFi, etc., etc. pp.

Now… Computer hardware looses about 50% in size every two years, doubling the capabilities in the same time. Only the necessary screen size today is an issue, why that technology is not (yet) in a watch – or any other “aesthetic” jewelry or gadget you may prefer.

iPhone’s Siri to me is still a female bitch. Usually she simply claims not to understand me… But as soon as that improves (and it will), you can have a small hearing device behind your ear to telephone. The microphone being a stylish necklace (or the entire thing a small headset). If you need to go online, you unfold an external flex-screen or put on some stylish sun glasses. You won’t need a mouse, as Siri’s grandchild will understand your wishes and/or your eye movement is tracked: “Blink to Enter”… Remember the Visa advertising?

What did they know 2000 about “smart phones”? Where will be in another 10 years?

Yes, please share your thoughts: For those who agree or disagree, it is the exchange of ideas that broadens all of our knowledge. [Richard Eastman]

Food for Thought…

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You Don’t Have to Be…

Juergen is one of the very few people, I really mean, VERY FEW, people that understand both airlines and airports.

ERF You Dont Have to Be the PresidentIn 2009, I had the honor to be part in the handling team to prepare for the short visit by President Obama in Thuringia.

erf_pope2011_1In 2011 the President was followed by the Catholic Pope Benedict XVI, also visiting ERF and Thuringia, the heartland of the ‘renegade’ Lutheran church. Being the ultra conservative he is, he rejected the offered hand of the Protestant church.

The most preposterous notion that H. Sapiens has ever dreamed up is that the Lord God of Creation, Shaper and Ruler of all the Universes, wants the saccharine adoration of His creatures, can be swayed by their prayers, and becomes petulant if He does not receive this flattery. Yet this absurd fantasy, without a shred of evidence to bolster it, pays all the expenses of the oldest, largest, and least productive industry in all of history. [Lazarus Long]

P.S.: God is omnipotent, omniscient, and omnibenevolent-it says so right here on the label. If you have a mind capable of believing all three of these divine attributes simultaneously, I have a wonderful bargain for you. No checks, please. Cash and in small bills. [Lazarus Long]

Food for Thought…

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What does an airline do with 90 A380

Juergen is one of the very few people, I really mean, VERY FEW, people that understand both airlines and airports.

A380 Terminal DXBIn LinkedIn, based on a recent analysis by RBS, someone raised the concern about 90 A380. Will it impact Europe? I disagree with the question, it’s point of view and the analysis.

The main mistakes most “Western” analysts and experts do in looking at the Emirates (and the greater Middle East) is the trained focus on shareholder value, fiscal year (results) and political elections.

Long term thinking in “The West” has been replaced long ago by the above obstacles. But it is a vital part of the cultures in other parts of the world. First and foremost is the family. Followed by the clan. Then the neighboring clans, then by the “same people” (i.e. Muslims, other Sheiks, …). The main rule is that the family and the clan must prosper. Until very recently in such terms, the Sheiks survival was simply a matter of following these simple rules – which by the way are also described in the bible.

So what will ‘the Emirates’ (not just talking about the UAE) do with hundreds of A380s, with thousands of seats? Why do they build the largest number of luxury resorts worldwide? The Palm? The World? Free Zones for commerce? Because having the – what thes DO understand to be temporary – “Gift” of Cruide Oil income, their expressed target is to establish the Emirates regions as a crossroad for international tourism and commerce – and the “it-destination” for the rich and famous.

triballeaders_natgeoWhen the crude oil is gone, they will be remembered by their own for their foresight and to not just have spend the riches but at the same time made a lasting impact.

Will Europe, India, other markets suffer from that? Yes. Because the Emirates and their development tries to take away long-haul-connecting passengers. They will expand. They started on the racetrack Europe-Asia. They slowly expand now to Russia-North-Africa, connecting Asia with North Africa at the same time. They will not be competing much on the ruinous Europe-America-market, except to take the passengers connecting in Europe from North America to Asia…

They play by the rules, as long as these rules don’t interfere with their goal. when politically advisable. Else, always be aware: Their family and the clan comes first! If they have to bend or break other people rules for the benefit of the family or clan, they will do.

Their goal is so easy – but hard to grasp for too many of so-called “experts”, as their goals are so long-term…

Food For Thought…

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Seven Weeks Without

Juergen is one of the very few people, I really mean, VERY FEW, people that understand both airlines and airports.

7wochenohneIt is Easter Sunday. In the wake of my father’s death (the reason there was no Food For Thought last week) I think about god. Yulia does an Easter Lent. So I thought about the Easter Lent in Germany and learned only today about “Seven Weeks Without”, an Easter Lent initiative in the German churches. This year’s motto: “Decide! Seven Weeks Without Hesitation” (Sich entscheiden! Sieben Wochen ohne zaudern).

The publications that came along with the motto say we make the mistake to play it safe. Don’t we all know (what we call) the “egg-dance” of politicians, trying to avoid any decisions? I have too much of those to my liking lately.

Then I received a post by my dear friend Sapphire, called Orphan. About the missing link to god. I do not believe much in church. But in the wake of my father’s death, I also learned the truth of the saying “You can remove a boy from the bible belt, but you cannot remove the bible belt from the boy” (the bible belt is a very religious region in the U.S. midwest). I was raised Lutheran (a Christian variant). I believe in god. And as Yulia just said to me yesterday: It is the believe in god that unites us.

But this Food For Thought is a business blog, so why do I address something like god, the lent or Orphan here? Because of the lent motto. Decide! We cannot always play it safe. This is another recurring topic, in this case on LinkedIn Q&A: What makes a good manager. A good manager decided, stands to his decision (doesn’t blame others on failure) and reverses it quickly if needed. Not like a politician without an own opinion. First it is the decision. And no, not the decision not to decide 😉

Especially in the crisis, the decision makers are likely to survive. They move.

Or to quote Barrack Obama: Change! Yes – We CAN !!!

Food For Thought. Thanks for sharing yours!

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The Power of Bureaucrats

Juergen is one of the very few people, I really mean, VERY FEW, people that understand both airlines and airports.

The past weeks have been quite a dramtatic change to me. Taking over the marketing at Erfurt Airport was the right decision. It calls for a fire fighter. And the first weeks produced a lot of bureaucratic overkill that made my life more miserable than it hat to be – challenging and fun as these weeks were.

bureaucracyWhat I discussed with family and friends is actually the thought, why bureaucrats are that way. Why is it, that they require reports and statistics on obviously clear things? Why do they knowingly destroy instead of create? I will never truly understand it, but we are all facing them, so the bureaucrats are somewhat a part of life we got to live with.

Some discussions on LinkedIn address the same topic. What makes a “leader”? My first ever boss told me some basic rules:

  1. Keep your supplier in mind. Only if you pay decently he will produce good work and only then he will remain your supplier. And suppliers are a small family always – they know each other. So once you go the cheap route, you will have trouble getting decent quality.
  2. A leader decides. Get as much data at as short time as possible and decide. Sometimes you have no data. Trust your experience. Some call it “intuition”. It’s as good a guide than any made-up figures. Future holds no guarantees.

Thinking about the last sentence: We all learned that lesson well last year, did we not? But one sentence is also true and may make the bureaucrats happy. We do need the bean counters. They shall question us. We better have a good idea, what we are doing. But we are here to do something. Not to count the beans.

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St. Florian’s Principle²

Juergen is one of the very few people, I really mean, VERY FEW, people that understand both airlines and airports.

Oh holy dear St. Florian
Don’t burn my house
Take the neighbors one

Four related cases in the past weeks triggered this Food For Thought:

helpdeskGerman Rail – remember Lufthansa…

The IT system of German Rail crashed, disabling not only the entire distribution for a day, but also the train guidance system EBULA causing major delays on train schedules, stranded passengers, the whole nine yards.

The German FVW titled its blog “That wouldn’t have happened in the past”. In m comment I referred to Lufthansa’s IT-crash in 2004 (German article). It is not impossible for IT to fail: A “99,9% up-time” is an +8 hour outage. Usually at the most busiest and inconvenient times.

Purely incidentally I was once at Frankfurt airport when the system failure disabled issuance of boarding passes. To date, I do not understand, why the staff just sat back and delayed boarding for “technical reasons” until I came, wrote the seat numbers on blank boarding passes and handed them out to the check-in agents. A wonder: NO single traveler sat on any middle seat, they either had a window or an aisle seat. I think that never happened ever since 😉 And that flight was about the only one that left that day “on schedule”…

But the believe in the invulnerability of the IT-systems is as unfounded at is is common. Contingency planning for any possible natural disaster, but none for the case of a computers black out! There were processes in place “b.c.” before computer. Have copy samples of “manual documents” dusting in a folder in the closet is not much of an investment, but it could be the difference to a cancelled operation. And for the case of a power outage just a box somewhere with enough copies for a 24 hour backup could not be that expensive either…

bahnAnd even if you rely on it, German rail sure saved a few hundred Euros not investing on a cache memory for the train guidance system that would have saved them from major train delays…

Don’t they ever learn? Bean counters…

Oh holy dear St. Florian…

Striiike…

Image courtesy -die Welt-, click for full image series
Image courtesy “die Welt”, click for full image series

It is simply a miracle how lightly the passengers of U.S. Airways got out of a potentially fatal situation that is not uncommon in the aviation industry: Bird strike. Yes, the pilot is a hero, but as usual that means he has been faced with an impossible situation and by tons of luck was able to avoid desaster by a hair. As safe as flying is, accidents happen.

Reports do question the efficiency of the New York authorities. It’s not far from the hudson to central Manhattan. And a bird strike can disable steering capabilities… Let’s say, they got another wake up call.

wigFriends called raising a discussion related to my WIG-idea. No, that one is also “stalled”. But yes, In case of a bird strike, a WIG would not crash but simply drop some meters and float. And despite the fact that I am sure, countries in the tropical belt, especially faced with global warming should have a vital interest to push that technology, Mauritian Air Taxi just ordered a fleet replacement using standard engines.

Oh holy dear St. Florian…

Nokia

nokiaYes, I know gloating is not nice. But a report last week on Nokia is a case that does make me smile. Nokia in 2007 shut down their plant in Bochum from one day to the other to replace it with a newly built plant in Romania. The result: Nokia’s reputation went through the floor (they became “the example” in Germany), their sales dropped, the Romanian plant only employs less than half of what they planned for. So the bean counters were miserably wrong with their previous assessments about the advantages for Nokia.

The closing of the report said something like: In the retrospect of the financial crisis, sure Nokia was just a little premature, but it shows how wrong it is to focus on numbers and short term profit only, underestimating social cohesion in crisis. It’s tough to calculate people’s reactions. And yes, more than 1.300 of the 2.500 former employees still have no new job… Them having the usual 50-100 friends and relatives in direct vicinity plus the usual 50-100 friends of these friends that are being aware of that, even on a conservative calculation that accounts easily up to some 5-10 million “lost customers”.

Oh holy dear St. Florian …

Uptime

99% uptime = +8 hours/year outage
99% uptime = +8 hours/year outage

Speaking with the IT-expert in a German tour operator about “dynamic packaging” he gave an example of his counterparts in other companies to target 70% uptime of their GDS-based functions. The issue we discussed being “time outs” on API-calls on the GDS causing vital systems to stall. We agreed. 70% is a farce! 99.x is the necessity. 99.9+ must be the goal. Having been pace makers on the IT-networking since back in the 60s (SITA, Sabre & Co), the travel industry has lost its drive.

Asking about why the tool they use does not have a function to check on API-calls for a time-out, I was told that the IT-company developing the tool did develop it for “agent use”, not for an “Automator” working unsupervised…

Oh holy dear St. Florian …

Do you have other such cases?

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Revival Of The Sales Manager

Juergen is one of the very few people, I really mean, VERY FEW, people that understand both airlines and airports.
Giovanni Bisignani
Giovanni Bisignani

In the past months, IATA secretary general Giovanni Bisignani has published one horror scenario for the airline industry after another. At the same time, I have worked with an airline that had always addressed e-Commerce as a part of the sales portfolio and in the past year increased their sales force beyond the airline’s growth figures. At the same time, they announced record revenue and earnings where their direct competitors struggle to survive.

The following focuses on airlines, but is similar in other industries (i.e. hotels).

Since 1994 I address Airline Sales & e-Commerce in my annual ASRA-presentations… One concern I try to communicate ever since is the need for airline sales managers to adopt the new technologies into their product portfolio. The stronger e-Commerce gets, the more important that knowledge becomes. But just lately a friend of mine, being Manager Scheduled Flights Procurement – sitting on the other side of the table – complained that many airline sales managers have no idea what their company does in regards to e-Commerce… Say what?!

In fact there are two issues I see in need to be addressed:

Scout1. The new role of the airline sales manager
In a highly dynamic development on Airline Sales & e-Commerce, the new airline sales manager has to be fit to not only know what the own company does in that field, but he is also the scout to monitor what goes on in the market and report it.
But: Few airlines have yet build the structures and hirarchies to promote a cooperation between the IT and sales department! In many airlines, IT is higher valued than sales, so IT projects are pushed forward without sales justification. Say what?!

FirstClass2. The new value of the airline sales manager
Why is it that companies like Easyjet or Southwest Airlines operate a network of sales managers and lately increase their sales forces? Might it be possible that “traditional sales” has an impact to their revenue…? Isn’t it enough to focus on Google Adwords? And why the heck are these airlines having a sales force continue to have the higher service classes (First, Business) and fill them? Could it probably be that the sales managers can sell these “high end products”, where e-Commerce competes mostly on the price level? Exclusively on the price level?

As I emphasized in the past years: Everybody can “sell” cheap. You do not need a sales manager for that. But to sell out of season and to be able to sell at higher rates, it is reasonable to look at all distribution tools and channels: IT/e-Commerce, Yield Management, Sales and Marketing. And run them in a concerted way to assure best outcome. And hey: This is called “Sales”… Say what?! 😀

Food for thought! What do you think about this?

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Social Networking

Juergen is one of the very few people, I really mean, VERY FEW, people that understand both airlines and airports.

Social MediaAs Blogs are a part of “social networking” and as I follow several blogs like the German Tourismuszukunft, I thought to share some thoughts. As usual, I do appreciate your feedback. This blog is meant to trigger thoughts and make you ask me. My statements are thoughtful, but not necessarily the only truth. Often enough, I do learn better from the exchange with you.

In November, I finally signed up for Facebook and Plaxo, finding old and new friends active in these networks. As of my “troubled history” with Xing and as a majority of my friends are international, I moved my private activities to Facebook and focus professionally on LinkedIn. Oh yes, and my reviews I add to Qype, though I did not have much time for that either lately. I publish once a week in this blog, try to think a bit about the philosophical blog on Sapphilosophy, try to answer on LinkedIn and communicate with my friends and update them on Facebook. Now I want to install WordPress on my website to move my blogs away from Big Brother Google, and my website needs some updating too… Information Overkill…

In an interview, I was just questioned that I do so much “business related activities”. But don’t we all have our hobbies? Business Development, Aviation and Hospitality are my business. And my hobby. My life. But we need to find the time first we can then invest into business and hobbies alike. On- or offline. And in honesty: I appreciate being a lot easier in touch with you than 20 years ago. And I appreciate a phone call (Skype?) and e-Mail. But isn’t a personal meeting definitely more valuable than any electronic exchange. Isn’t that, why we all appreciate opportunities like ITB to meet face to face with many in a short time? Isn’t that the same true for Sales? Yes, once a contact is established, e-communication is okay. But it does not forever substitute for personal meetings.

Food For Thought! (Share your thoughts with me)

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Old School – New School

Juergen is one of the very few people, I really mean, VERY FEW, people that understand both airlines and airports.

KniggeSome of you have already read the Sapphilosophy-Blog I created in September as a result of another discussion with friends on philosophical issues like love, friendship, honor.

Very famous in Germany on the topic is “the Knigge”, his book “On Human Relations” being considered to date the guideline for respectful interpersonal relations.
In the past weeks, I was told to be “old school”, namely for the respect I have for people, but also about topics like loyalty or (personal) honor. These values are in short supply these days, but I am convinced it is the more necessary to hold up the flag.

Once more I was told this is my main weakness. Right. But being a weakness in business, I found it my great strength in life. I stay errect and look into the mirror with pride. Sure I made my share of mistakes, but is there anyone flawless? And I stand up to them. The same friend questioning this “weakness” asked me, how I could be so optimistic despite the treatment I received throughout my business life. That is because of my friends – mostly people like you, reading this blog. For you I am grateful.

I thought about it quite a while if I should address this topic in the Food For Thought blog, but the world is changing. Greed, arrogance and egomaniac arrogance are going out of fashion, the global financial crisis and people like Barrack Obama make us reconsider our values. In aviation and travel industry, we shall also consider how we treat our own, business partners and staff alike. And if it makes sense to save money at all cost.

Robert "Bob" Crandall
Robert “Bob” Crandall

Robert “Bob” Crandall was my topmost boss when I started in the airline industry back in the late 80s. He shaped the entire industry, but having met him just briefly, he has been a role model for me ever since. Under his management, the entire company was a family. Everyone worked for the benefit of the family. Suppliers were happy to deal with American Airlines. Sounds strange to you these days? Yeah. The bean counters took over.

Food For Thought: Can you look at your life with pride?
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