Tag Archives: Human Factor

The Power of Bureaucrats

The past weeks have been quite a dramtatic change to me. Taking over the marketing at Erfurt Airport was the right decision. It calls for a fire fighter. And the first weeks produced a lot of bureaucratic overkill that made my life more miserable than it hat to be - challenging and fun as these [...]

St. Florian’s Principle²

Oh holy dear St. Florian
Don’t burn my house
Take the neighbors one
Four related cases in the past weeks triggered this Food For Thought:
German Rail - remember Lufthansa…
The IT system of German Rail crashed, disabling not only the entire distribution for a day, but also the train guidance system EBULA causing major delays on train schedules, stranded [...]

Job Challenge or Play It Safe?

I am recently faced with the question, if I shall take up a very challenging position, asking the best of my abilities, thus meaning fun, but at high risk of a temporary assignment … Or play it save and go for a job I can do good, but which does not pose any real challenge [...]

Have Space Suit - Will Travel

… is a book title. I referred to it in a discussion about relocation, where I want to share my experience here.
I found three “types” of people in regards to the willingness to relocate:

Type 1: The Earthbound.
They grew up, work and will die in their home town. Maybe relocate to the next bigger town, but [...]

Revival Of The Sales Manager

In the past months, IATA secretary general Giovanni Bisignani has published one horror scenario for the airline industry after another. At the same time, I have worked with an airline that had always addressed e-Commerce as a part of the sales portfolio and in the past year increased their sales force beyond the airline’s growth [...]

Social Networking

As Blogs are a part of “social networking” and as I follow several blogs like the German Tourismuszukunft, I thought to share some thoughts. As usual, I do appreciate your feedback. This blog is meant to trigger thoughts and make you ask me. My statements are thoughtful, but not necessarily the only truth. Often enough, [...]

Old School - New School

Some of you have already read the Sapphilosophy-Blog I created in September as a result of another discussion with friends on philosophical issues like love, friendship, honor.
Very famous in Germany on the topic is “the Knigge”, his book “On Human Relations” being considered to date the guideline for respectful interpersonal relations.In the past weeks, I [...]

Debugging Six Sigma

If you don’t know what Six Sigma is about, read this Wikipedia-article first.
I had some discussions lately about sense or nonsense of Six Sigma. Part of the information flooding today is that there are a lot more variations of “best practices”. So I do not disagree with Six Sigma, but there’s two points you should [...]

Information Overkill

FVW Blog just mentioned a senior travel industry manager asking, who has time to read all that information published “Web 2.0″.
In the good old times, we had no control on who said what. But it did not matter much, as the word was forgotten quickly. Today, thoughts are not voiced, but published. So word reaches [...]

Value of Time

Having linked Momo last week, I know the book is worldwide not as well known as in Germany. It is the story about a little girl fighting the Grey Gentlemen, who live of time and suck it (just like vampires) from us. We have less and less time to be happy. People themselves become grey. [...]